FAQ

faq
Why Panic?
What are LIMITED EDITION FREAK OUTS?
What happens if the shirt I want is sold out?
Who are the artists?
Why are you selling art?
What is kindness?
How do I become a YouTuber of the month?
How do I get involved?
How do I know what size is perfect for me?
Are the products American?
What is your return policy?
What are your shipping times?
Do you offer international shipping?
What about customs?
And what about tracking?
Please don't tell me I have to pay taxes?

Because once these shirts are gone, they're gone forever!

One artist, five shirts, two months is exactly what it sounds like. We work with a new international artist every two months. They produce five shirt designs for us and those five shirts are only available for the next two months.

Better luck next time. When they're gone, they're gone for good. Submit your your email in the footer and you'll always be given advance notice of new releases.

Our artists are hand curated from the best of the best. We travel internationally to find artists that appreciate what we are trying to accomplish, but have a style that is fiercely independent. Our overarching theme is bold and illustrative.

We didn't want the campaigns with our artists to be a one and done deal. In order to continue our partnership with them, we will offer a one of a kind piece in our art store from every campaign that we run. These pieces are not limited, but are only available through Panic Brand, exclusively on this site. More importantly, it is a way for you, the artist and us as a company to continuously give back to the communities that birthed these artists, as proceeds from every sale go to a charity of the artists choosing.

The quality of being generous, helpful, and caring about other people. We contribute to charities hand picked by our artists, but that's not really what we're talking about here. Purchasing one of our art pieces goes beyond being a part of a charitable donation. You're helping to raise awareness of global issues that require the kindness of people like you to solve. You're helping content creators, whose dream it is to build a bigger audience to share their passions with. And you're helping to bring even more attention to deserving artists. If you'd like to learn more about the charities we give to, please visit our Kindness Initiative.

Everyone that joins the Panic Fam program is eligible to be selected. We will run monthly contests and you'll be notified in advance with all of the details. Check out our current YouTuber of the Month here.

Hop on over to the Panic Fam page in order to learn more about our program. If you are an artist that would like to partner with us, please use this contact form and we will send you a link with detailed information.

That's easy, just head on over to our sizing guide.

What's with all the personal questions? We know the level of quality expected with apparel made in the US, so we understand. Currently the shirts are not made in the USA, but until that time we've sourced the highest quality shirts possible from various locations abroad. The shirts are printed in the USA and will continue to be. The paper for the fine art prints is produced in the US and the prints are local as well. Packaging and stickers are produced in the US. As we expand the scope of the company we will be seeking to produce some items from international artisans.

It's very simple - the products are highly limited, so there's no changing your mind. However, any product that arrives damaged or doesn't match the item you ordered will be replaced with any item of your choosing of equal or lesser value. Due to the limited nature of our apparel, there is no guarantee that the same design will still be available. Our fulfillment center works very hard with great attention to detail to make sure you get the right order every time.

Shipping times vary depending upon location, but you can find a more detailed breakdown here.

Yes. Shipping costs are higher, but you will be shown our exact shipping rates at checkout. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment provider. International shipping prices vary by country and the weight of your order.

We are not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website. As mentioned in our return policy, we do not offer refunds, returns, or exchanges.

Yes, we will send you a tracking number as soon as your order ships.

Well there's some good news and some bad news. You have a 24 in 25 chance of NOT paying tax. Unfortunately, we do have to produce our apparel and art somewhere. So sadly if you live in either Florida or Texas you're going to have to pay state tax. But the good news is that you live in Florida or Texas. So you're already winning!